Privacy Policy

Stellar Kraft Website - Privacy Policy

We protect the privacy of our customers by complying with all current privacy laws. We collect, use and share your personal information to serve you better. This Privacy Policy sets out our policy about how we collect and manage personal information. By using and undertaking your communication on our platforms, you consent to us managing and collecting such personal information as set out in this Privacy Policy.

What kind of personal information will we collect and hold?

We collect information from you, which may include your name, email address, delivery address, billing address, telephone numbers, credit card or other payment information and date of birth for access to our Services. When you are online, we also capture and save certain information about you and your use of our Communication Platforms such as the IP address you’re using, dates and times that you’re on the platform, and any third-party website or app that links you to us and more. We also capture your location when you are online and any other information reasonably required by us and/or which you provide to us about our Services. 

How will we collect personal information?

We may collect personal information when you are online or via various channels of contact. You have the right to remain anonymous or use a pseudonym as necessary to protect your own interests, even when making requests related to our communication platforms and products.

We may use cookies to provide an optimized experience on our platforms. These cookies don’t have a personal identifier, but they do identify the browser in which they are being used and a few other details that we can use to make sure everyone has a seamless browsing experience. You can set the browser to notify you when a cookie is being used so that you either accept or reject the cookie. We may also place ads on third party websites, depending on your browsing habits. If you do not want to see these ads you will need to contact Google to change your settings.

This website or app may lead to other websites and apps, which are created by third parties. We have no control over these third parties. When you sign up for these third party sites, their policies will dictate how they handle your personal information. We make no endorsements or recommendations about these third parties or their websites and apps or the products and services they offer. You will need to make your inquiries and assessment of their suitability.

For what purposes will we collect, hold, use and disclose personal information?

We use your personal information to provide the Services that you require and to contact you when necessary. We also need this data for purposes such as improving our Platforms and Services, delivering personalized content and facilitating loyalty programs. Providing this information is mandatory in order to use our platforms and services, to consider and deal with any concerns or complaints you may have raised, to defend or pursue potential or actual legal claims arising from or in connection with our communication platforms and services, to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions, to enforce any terms or agreements we enter into with you, to protect our rights, privacy, safety, property, operations, business and systems.

If at any time you do not wish to have your personal information used or disclosed as set out in this Privacy Policy (eg. if you no longer wish to receive marketing material from us), you can contact us as set out in this Privacy Policy. However, if you do so, you may not be able to Use our Communication Platforms and we may not be able to provide our Services to you. We may still be required to use or disclose your personal information (eg. to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions).

To whom do we disclose personal information?

Your personal information may be shared with our employees, representatives, franchisees and their employees, partners, affiliates, suppliers, contractors and consultants and third parties authorized by you. We will take steps to ensure that your privacy is protected in the event of any reorganisation or other changes to our business. You will be notified about any changes to your personal information and choices you may have regarding your personal information, government and regulatory authorities as required or authorised by law, our professional advisors as necessary and other third parties as required or permitted by law, some of which may be located overseas.

Our obligations of confidentiality and security

We will take reasonable steps to ensure that both physical and electronic copies of your personal information are kept confidential, and secure and are not accessible for unauthorized access, modification, use, or disclosure. We will take reasonable steps to ensure that the recipient of your personal information does not breach the Privacy Laws, including training employees.
Whilst we make all reasonable efforts to keep your personal information which we collect and hold secure, we cannot guarantee the security of transmission of your personal information over the internet and you do so at your own risk.

Your rights relating to your personal information

You have a right to access, update, restrict either temporarily or permanently us dealing with, have us transfer to a third party, and/or have us delete, your personal information, opt-out, or object to our use of your personal information, subject to exceptions allowed by law. If you would like to do so, please contact us as set out in this Privacy Policy. We may ask you to verify your identity first and ask you to put your request in writing for security reasons. We reserve the right to charge a fee on a per request basis.
We will take reasonable steps to ensure that the personal information we hold is accurate, up-to-date, and complete. To help us do this we need you to make sure that you provide us with the correct information and contact us immediately as set out in this Privacy Policy if any of your personal information needs updating.
We will hold your personal information until we no longer need it or for a reasonable time after you ask us to stop holding your personal information, at which time we will destroy, delete or de-identify your personal information.
In some circumstances, we may refuse a request from you (eg. access would have an unreasonable impact on the privacy of others, the information relates to existing or anticipated legal proceedings and the information would not be discoverable in those proceedings, giving you access would be unlawful, denying access is otherwise required or authorized by law or the access request is frivolous or vexatious). We will provide you with an explanation in writing if we deny any request. In some circumstances where we correct a record, we may still require the retention of the original record.

How can you complain if we breach the Privacy Laws and how will your complaint be handled?

If you have a complaint about how we have managed your personal information please contact us as set out in this Privacy Policy. We will provide you with a privacy complaint form to complete and return. We will respond to your complaint in writing and within any timeframes required by law. We may request you to provide further information about your complaint so that we can assess and deal with your complaint. If for any reason you do not wish to complain to us initially or if we are unable to resolve your complaint to your satisfaction.

How can we update this Privacy Policy?

We reserve the right to update this Privacy Policy at any time, by publication on our Communication Platforms or through our Services. You will be bound by any updates to this Privacy Policy on publication or notification unless otherwise set out in this Privacy Policy or the notice. If you have objections to the Privacy Policy, you should not access or use the Communication Platforms or our Services. You can request a hard copy of our current Privacy Policy at any time free of charge by contacting us as set out in this Privacy Policy.

How you can contact us?

We welcome your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy or need to contact us (eg. to ask for a hard copy of this Privacy Policy, to access or update your information or to make a complaint, or for any other reason) please contact our privacy officer.


In this Privacy Policy unless the context indicates otherwise –
  • Communicate, Communications means any form of communication including in-person (eg. instore), by post, telephone, email, or any other form of messaging or communication;
  • Communication Platforms means any websites, applications for use on mobiles and other technological devices (apps), social media sites, and other systems, technologies, and/or facilities used by us to provide our Services and otherwise Communicate with you;
  • Online means when you are Using our Communication Platforms and Services;
  • Use, Using means when you visit, access, and/or use our websites, social media sites, and download, register on, visit, access, and/or use our applications and any other systems, technologies, and/or facilities;
  • you, your means any person (eg. customer or prospective customer) Using our Communication Platforms and/or our Services whose personal information is, or is likely to be, collected and/or managed by us;
  • Services mean the use of our Communication Platforms, marketing and offering for sale and selling products and services online or in-store, delivering products and services, dealing with inquiries and/or complaints any other related services which require us to collect, hold, use and/or disclose personal information as set out in this Privacy Policy;
  • words and phrases not defined in this Privacy Policy will have the meaning given to them in the Privacy Laws;
  • a reference to –
  • a person includes an individual, a body corporate, and a government;
  • “includes” means “includes without limitation” and “including” means “including without limitation”;
  • an example is descriptive only and is not intended to be exhaustive.
The provisions of this Privacy Policy will be separate and severable from each other to the extent that if any provision or provisions are considered inoperative, then the remaining provision or provisions will be binding on and enforceable by us and you.
Except to the extent prohibited by law, any terms implied or imported by application of law are excluded from this Privacy Policy.
This Privacy Policy is governed by the laws of the State of Victoria and the parties submit to the jurisdiction of the Courts of that State and Courts competent to hear appeals from those Courts.